I before renting:

1. Can I rent a car without a deposit? See the answer
   Car rental Białystok east rent offers rental without a deposit only to regular customers. We provide this option to customers who have already rented our cars three times and with each subsequent rental will purchase the option of waiving the excess amount in the damage. From October 2019, we have reduced the amount of the deposit for new customers and now they start at PLN 100.
2. What are the requirements for renting a vehicle? See the answer
   To rent a car at east rent you must be at least 21 years old and have a valid driving license for at least 1 year. Both conditions must be met.
   
3. What documents are needed to rent a vehicle? See the answer
   When renting a car, you must have two valid documents with you: a driving license and an ID card or passport. You can also have both documents in the m-citizen application.
4. How can I pay for the car rental? See the answer
   You can choose 3 forms of payment: online or at the rental office when picking up the car, using the following debit or credit cards: Visa, MasterCard, American Express, or in cash.
5. I am a new customer, can I use the KLUCZYKOMAT? See the answer
   Rental at the KLUCZYKOMAT is available to all customers. However, if you are with us for the first time, you have to book a car and sign a contract at the Customer Service Point at MAKRO. Car return at the KLUCZYKOMAT is available to holders of red, silver and VIP customer cards.
6. How can I book a car that interests me? See the answer
   Car booking at the Białystok east rent car rental company can be made directly from the website głównej www.eastrent.pl, using the form Check the rental cost, by phone: +48 85 6533200 or by sending an e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.. If you prefer direct contact, we invite you to our office in the Makro hall, where we will be happy to advise you on choosing a car. Confirmation of the reservation is made by paying the reservation deposit in the amount specified for each segment (small cars: PLN 100, medium-sized, large and delivery cars PLN 200). If the reservation is canceled when more than 48 hours (or 14 days for 9-seater cars) are left to the expected start date, the deposit will be fully refunded. Otherwise, the reservation deposit is not refunded.
7. Can I rent a car with an American driving license? See the answer
   To drive a car in Poland, US citizens should have an international or Polish driving license. An American driving license without an International Driving Permit (IDP) is not sufficient.
8. Where can I read the regulations before renting. See the answer
   The car rental regulations are available at the link: regulations. We encourage you to read each point carefully and feel free to contact us in case of any ambiguities.
9. Can I rent a specific car model? See the answer
   This is our strong point :) We offer over 40 different models and when booking a car you can be sure that they will receive exactly the model that was selected during the booking. Check the rental cost.
10. How will I receive the keys when renting at the KLUCZYKOMAT? See the answer
    When you rent a car, you will receive a PIN code that will allow you to open a locker with a key.
11. At what times is it possible to rent a car? See the answer
    Our Customer Service Office in the Makro hall allows you to contact our employees on working days from 7:00 am to 7:00 pm and on Saturdays from 8:00 am to 2:00 pm.
    Pickup or return of the car at our virtual office at ATRIUM Biała (KLUCZYKOMAT) is possible from Monday to Saturday, from 6:00 a.m. to 10:00 p.m..
    Pickup or return of the car in KLUCZYKOMAT in Makro is possible 7 days a week around the clock!
12. When is the KLUCZYKOMAT available? See the answer
    Pickup and return of the car at the KLUCZYKOMAT in Aitrum Biała is possible from Monday to Saturday from 6:00 to 22:00.
    Pickup and return of the car at the KLUCZYKOMAT in Makro is possible 7 days a week, 24 hours a day.
13. Can I rent a car - I am a person who does not run a business? See the answer
    The offer of car rental Białystok is addressed to both private individuals and companies. The condition for renting a car is 21 years of age (25 years for Honda Civic, VW Passat, Ford Focus ST, Peugeot 3008, Hyundai Tucson, VW Tiguan, Mercedes C160) and possession of a driving license for at least 1 year.
14. What is the shortest period of time I can rent a car? See the answer
    In our car rental company, the shortest rental period is 4 hours. The cost of renting a car for 4 hours is 60% of the daily rate.

II rent:

1. Will the car I rent be refueled? See the answer
   Yes. Our cars are always perfectly prepared for rental with full fuel and clean inside and out.
2. Can I take the rented car outside the Republic of Poland? See the answer
   We provide you with the opportunity to travel with a rented car throughout the territory of the European Union. A planned trip abroad should be reported before renting a car. This involves a one-off fee of PLN 300 for passenger cars or PLN 500 for delivery vehicles.
3. Can the driver be a person other than the lessor? See the answer
   Yes. This should be reported before renting the car or selecting the extra driver option when booking. The additional driver must also be at least 21 years old and have had a driving license for at least 1 year.
4. Where can I see the General Terms and Conditions of Insurance?
   See the answer (OC)
   See the answer (AUTOCASCO)
   See the answer (ASSISTANCE)
   The general terms and conditions of insurance are available in attachment.
   Autocasco insurance conditions are available at: attachment.
   The terms of assistance insurance are available in attachment.

III zwrot:

1. Can i return the vehicle elsewhere than i picked it up? See the answer
   Free returns and deliveries of cars are carried out only at the Customer Service Point: Makro Białystok. Pickup of the car from Galeria BIAŁA (KLUCZYKOMAT) is free, and the return at this point is associated with an additional 30 PLN.
2. When will the deposit be returned to me after returning the car to the KLUCZYKOMAT? Will I get a confirmation? See the answer
   The deposit will be released on the next business day. We will send you an e-mail confirming the return of the car.
3. I forgot the things from the car that were returned in the KLUCZYKOMAT. How can I pick them up? See the answer
   You don't have to worry about it. All you have to do is call us and inform about the things you have left behind. They will be returned to you on the next business day. Regardless of the above, we would like to inform you that we are not responsible for items left in our cars.
4. How to prepare a car for return. See the answer
   We always deliver our cars clean and full of fuel. The returned car should be fully fueled and clean inside and out. The Lessee may purchase the 'Car wash package - bodywork', exempting from the necessity to wash the car from the outside before return, and the 'Carwash package - interior' which releases the necessity to clean the car inside before return.